Shipping Policy

Last updated: September 16, 2026

1. Where we ship

We ship to the 48 contiguous United States and the District of Columbia only.

We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, any other US territory, or military addresses (APO, FPO, DPO). We do not ship outside the United States. If you enter one of these addresses at checkout, no shipping rate will be offered and the order cannot be completed.

2. Shipping cost

The $60 threshold is measured on your subtotal after any discount code has been applied, not before.

3. Where your order ships from

avorlyy does not hold stock in the United States. Your order is picked and shipped out by our partner warehouse in China and enters the US as an international shipment. This is why our delivery windows are longer than those of a domestic retailer, and we would rather tell you that up front than surprise you after you have paid.

4. How long it takes

All times are in business days, Monday through Friday. Weekends and US public holidays are not counted.

Cut-off: orders placed before 6:00 PM MT on a business day begin processing that day. Orders placed after 6:00 PM MT, or at any time on a weekend or holiday, begin processing on the next business day.

These are estimates, not guarantees. Customs inspection, carrier backlogs and severe weather can add time, and none of those are within our control.

5. Carriers and P.O. Boxes

The final leg of delivery inside the United States is handled by USPS or FedEx.

We do deliver to P.O. Boxes. Orders addressed to a P.O. Box are sent via USPS, because FedEx does not deliver to P.O. Boxes. You cannot choose the carrier at checkout.

6. Tracking

You will receive a tracking number by email once your package is handed to the carrier. Tracking on an international shipment can take several days to show its first scan, and can appear not to move while the package is in transit or clearing customs. That is normal. If tracking has not updated for 10 business days, email support@avorlyy.com and we will follow up with the carrier.

7. Import duties and taxes

Import duties on your shipment are already included in the price you pay. The carrier will not ask you for any additional duty, customs charge, or handling fee on delivery.

We do not currently collect US sales tax, so no sales tax is added at checkout.

8. Address accuracy

We ship to the address you enter at checkout exactly as you enter it. Check it carefully. If you spot a mistake, email us within 24 hours of placing the order and we will correct it if the order has not yet shipped. Once a package has left the warehouse the address cannot be changed.

If a package is returned to us as undeliverable because of an incorrect or incomplete address, we will refund the item price but not the original $7.95 shipping charge.

9. Lost, delayed or damaged in transit

If your package has not arrived within 25 business days of the order date, which is well past our 11-17 business day window, email support@avorlyy.com with your order number. We will investigate with the carrier and either resend the order or refund it in full.

If the item arrives damaged, send us photos and we will replace or refund it. In most cases we will not ask you to send a damaged item back; if we do need it returned, we will send you a prepaid label.

10. Contact

ORLEN FULFILLMENT LLC — registered business address: 1500 N Grant St Ste N, Denver, CO 80203, United States. This address is not a warehouse and does not accept returns.
Email: support@avorlyy.com · Phone: +1 424-688-5656 · We reply within 24 hours on business days, Monday through Friday.