FAQs

Delivery

How long will my order take?

11 to 17 business days in total: 3-5 business days of processing plus 8-12 business days in transit. Business days are Monday through Friday and exclude US public holidays.

Where does my order ship from?

From our partner warehouse in China. We do not hold stock in the United States. Your package enters the country as an international shipment, with the final leg of delivery handled by USPS or FedEx, which is why the window is longer than a domestic retailer's.

What is the cut-off for same-day processing?

6:00 PM MT, Monday through Friday. Anything after that starts on the next business day.

What does shipping cost?

$7.95 flat. Free once your order reaches $60 after any discount code.

Do you ship to my state?

We ship to the 48 contiguous states and DC. We do not ship to Alaska, Hawaii, Puerto Rico, other US territories, or APO/FPO/DPO addresses.

Do you deliver to P.O. Boxes?

Yes. P.O. Box orders travel by USPS, because FedEx does not deliver to P.O. Boxes.

My tracking has not moved in a week. Is something wrong?

Usually not. International packages often sit without a scan while in transit or clearing customs. If there is no movement for 10 business days, email us and we will follow up with the carrier.

Money

Will I be charged customs or duty when it arrives?

No. Import duties are already included in the price you paid. The carrier will not ask you for anything.

Is sales tax added at checkout?

No. We do not currently collect US sales tax, so the price you see is the price you pay plus shipping if your order is under $60.

How can I pay?

All major credit and debit cards are accepted through our payment processor. We never see or store your full card number.

Returns

How long do I have to return something?

30 days from the day it arrives, not from the day you ordered.

Does a return cost me anything?

No. We send you a prepaid label and charge no restocking fee. If you changed your mind, the only thing not refunded is the original $7.95 shipping charge.

What condition does the item need to be in?

Unworn, unwashed, in its original packaging with the tags still attached. Damaged or incorrect items are exempt from this; just send us photos.

Can I cancel an order?

Yes, within 24 hours of placing it, provided it has not shipped. Email us as soon as you can.

When do I get my refund?

We issue it 5-7 business days after the warehouse receives your return. Your bank then takes a further 3-10 business days to post it.

Products

Why do some product pages not list the fabric?

Because the supplier did not document it for that item and we will not invent it. Email support@avorlyy.com and we will ask them before you buy.

Do you sell the brands shown on the product pages?

We resell goods sourced through our supplier. Brand names on product pages identify the manufacturer of the item. avorlyy is not affiliated with, endorsed by, or an authorized dealer for any of those brands.

How do I choose a size?

Each product page lists the exact sizes available for that item. If you are between sizes, email us and we will pass on what the supplier says about fit.

Why are some color names spelled "Grey"?

Color names are reproduced exactly as the manufacturer supplies them, so some read "Grey" and some read "Gray". We do not rename them, because the name on the label is what ships to you.